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Privacy Policy

1. Introduction

We value your privacy and are committed to being transparent about our data practices. This Privacy Policy explains what personal data we collect when you visit our website or interact with us, why we collect it, how we use it, and the choices you have over your personal information.

A properly written privacy policy should tell customers what data is collected, why it is collected, who has access to it, how long it is stored and what security measures are in place.

2. Scope

This policy applies to information collected through our website, email, phone, and in-person interactions at trade shows or similar events. It does not cover information collected by any third-party websites or services that may be linked to our site, nor does it apply to employee data.

3. Information We Collect

We collect personal and non-personal information through the following means:

  • Information you provide directly: When you fill out forms, request quotes, subscribe to our newsletter, make a purchase, or otherwise communicate with us, we may collect your name, company, mailing address, email address, telephone number, payment details, and other relevant details.
  • Transaction and order information: Details about the products or services you order, including item descriptions, quantities, customization requests and shipping details.
  • Customer support communications: Contents of your messages and any attachments you send us when you ask for help.
  • Device and usage data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs and other analytics data collected automatically through cookies and similar technologies.
  • Cookies and tracking technologies: We use cookies, pixels and similar technologies to personalize content, remember your preferences and analyse site traffic. You can control cookies through your browser settings; however, disabling cookies may affect your user experience.

4. How We Use Your Information

We use the information collected for purposes such as:

  • Processing orders and providing requested products or services.
  • Communicating with you about orders, updates, promotions, surveys and customer service.
  • Improving our website, marketing, products and services by analysing usage patterns and feedback.
  • Detecting and preventing fraud or other illegal activities.
  • Complying with legal obligations and resolving disputes.
  • Sending marketing communications if you have opted-in; you can opt out at any time.

We only collect and process personal data that is necessary to fulfil the purposes described above.

5. Sharing of Information

We do not sell your personal information. We may share your information under these circumstances:

  • Service providers: We may share data with trusted partners who assist us with payment processing, shipping, analytics, email distribution, advertising or other operational needs. These providers are obligated to use your information only for the services they perform for us and to protect it in accordance with this policy.
  • Legal compliance: We may disclose your information if required by law or to protect our rights, property or safety, or that of others.
  • Business transfers: In the event of a merger, acquisition or sale of all or part of our business, customer data may be transferred as part of the transaction. We will notify you of any such change.

6. Data Security

We employ physical, administrative and technical measures to protect personal information against unauthorized access, disclosure or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes described here, comply with legal obligations, resolve disputes and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.

8. Your Choices and Rights

Depending on your jurisdiction, you may have rights such as:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we update or correct inaccurate information.
  • Deletion: You can ask us to delete your personal data where legally permissible.
  • Opt-out: You can opt out of marketing communications by following the unsubscribe instructions in those emails or by contacting us.
  • Cookie controls: You can set your browser to refuse cookies or to alert you when cookies are being sent.

To exercise any of these rights, please contact us using the details in Section 10.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party sites and services. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new “last updated” date. Your continued use of our website after such changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:

  • MBM Advertising LLC
  • 1141 Greenwood Lake Turnpike, Ringwood, NJ 07456, USA
  • Phone: 973-728-1500
  • Email: [email protected]